Returns & Replacement

Every Lumivara order is covered by a 7-day replacement promise. If your candles arrive damaged, do not light up, or are not what you ordered, we will replace them free of charge.

What is covered

• Candles that arrive cracked, broken or damaged in transit
• Candles that do not light up when they arrive, even after fresh button cells are fitted
• A wrong or missing item in your order

How to request a replacement

1. Contact us within 7 days of delivery on WhatsApp at +91 80779 18945 or by email at lumivara26@gmail.com.
2. Share your order number, a few photos of the product and the outer box, and an unboxing video if you recorded one.
3. Once we confirm the issue, we ship a replacement at no extra cost. You do not need to pay for shipping.

Before you write to us

If a candle does not light, check that the protective tab (if any) has been removed from the battery compartment and try a fresh button cell of the same size. Most "not working" issues are a battery that has shifted in transit.

What is not covered

• Change of mind after delivery
• Damage caused after delivery, including water damage or drops
• Button cells running down through normal use
• Requests made more than 7 days after delivery

Refunds

If we cannot send a replacement because the item is out of stock, we will refund the amount you paid for the affected item. Prepaid orders are refunded to the original payment method; cash-on-delivery orders are refunded by UPI or bank transfer to details you share with us.

Cancellations

You can cancel an order free of charge before it is dispatched. Message us on WhatsApp with your order number.

Questions? Write to us any time on WhatsApp at +91 80779 18945.